#  Deliver results and drive future contract opportunities

- Increase employee engagement and deliver quality service
- Control labor costs for your contact services organization
- Reduce compliance risk

### Trusted Support for Frontline Workers: UKG Recognized as a Leader in the 2025 Gartner Magic Quadrant

See why UKG is recognized as a Leader in the 2025 Gartner® Magic Quadrant™ report.

[Download now](/node/66796)

Addressing the unique challenges of contract services
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Our human capital management (HCM) and workforce management software helps you optimize your workforce by deploying the right, cost-effective workers and swiftly identifying replacements, reducing time to invoice, and increasing billing accuracy for improved cash flow. Our solutions ensure you consistently deliver exceptional service, keeping your customers satisfied and your employees motivated. Whether it's a one-time event or ongoing operations, our powerful tools enhance [compliance](/node/66381 "Learn how to keep up with compliance"), improve engagement, and streamline operations. With scheduling forecasts, real-time workforce analytics, and actionable performance insights, you gain the ability to make informed, data-driven decisions that drive operational efficiency, reduce risks, and maximize profitability.

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### Increase employee engagement and deliver quality service

UKG helps contract services organizations increase employee engagement by aligning staff to the right tasks, at the right time, while meeting customer expectations and contract requirements. Our mobile app provides easy access to schedules, pay, HR, and more, promoting transparency, and trust while providing you with the insights needed to make data-informed decisions. These features help improve job satisfaction and retention, and connection among dispersed teams. Real-time updates keep employees informed and empowered, while automated communication reduces manual coordination, ensuring consistent, high-quality service delivery across diverse projects and locations.

### Control labor costs for your contact services organization

We understand that accurately tracking all hours worked is essential to maintaining profitability on a contract. UKG’s software provides contract services organizations with real-time insights into projects, shifts, and events, helping you stay on top of labor management. Our AI-driven tools optimize scheduling and time management, ensuring fair workload distribution, preventing burnout, and improving productivity. Real-time alerts help managers manage overtime costs and keep projects on track. With UKG Strategic Workforce Planning, labor forecasts and real-time analytics support smarter staffing decisions, enhancing operational flexibility. Full visibility into labor costs reduces invoice turnaround time, increases billing accuracy, and helps improve bid profitability without sacrificing service quality.

### Reduce compliance risk

Contract services organizations face complex labor laws, but UKG can help simplify compliance. Real-time employee attestation for hours, breaks, and meals ensures your teams meet legal requirements while reducing errors and compliance fines. Centralized workforce data and streamlined pay processes provide leaders with real-time insights for better decision-making and job costing. Automated alerts and compliance dashboards help resolve issues quickly, while accurate reporting ensures timely and reliable compensation for employees. With fewer administrative burdens, your organization can maintain regulatory confidence and focus on delivering exceptional service to clients.

#### **Want more information?** Speak with our [contract service experts today](#contact "Contact us").

> For our management teams running all over town working to track employee activity and ensure the handling of issues, having mobile visibility, schedule visibility, and labour visibility \[with UKG Ready\] has been critical for us.
>
> — Jeff LaBenne, VP Marketing/Development

### Related insights

#### [The Complete AI Playbook for HR Executives](https://www.ukg.com/learn/resources/white-paper/complete-ai-playbook-hr-executives)

Discover how AI in HR transforms recruiting, payroll, and workforce management. Learn strategies to drive efficiency, trust, and measurable impact.

#### [Trusted Support for Frontline Workers: UKG Recognized as a Leader in the 2025 Gartner Magic Quadrant](https://www.ukg.com/learn/resources/analyst-report/trusted-support-frontline-workers-ukg-recognized-leader-2025-gartner-magic-quadrant)

See why UKG is recognized as a Leader in the 2025 Gartner® Magic Quadrant™ report.

#### [The 5 Modern Scheduling Realities You Need to Consider for Hourly Employees](https://www.ukg.com/blog/operations-leaders/5-modern-scheduling-realities-you-need-consider-hourly-employees)

Scheduling isn't just about operational efficiency - especially when it comes to hourly employees. See what new scheduling realities you need to consider.

### Featured blog articles

[See all](/node/18216)

#### [Gig Economy Trends: How 2020 Shaped the Future of Independent Contract Work as We Know It ](https://www.ukg.com/blog/executive-leaders/gig-economy-trends-how-2020-shaped-future-independent-contract-work-we-know-it)

The COVID-19 pandemic drastically changed the way many of us live our daily lives – but what about gig workers? Many were likely busier than they’ve ever been this past year.

#### [The Transformative Impacts of Generative AI on Professional Services](https://www.ukg.com/blog/executive-leaders/transformative-impacts-generative-ai-professional-services)

In the latest on our Industry Insights series, we dive into some of the impacts of GenAI on the workplace, specifically within the professional services industry.&nbsp;

### Frequently asked questions

#### How do UKG’s workforce management software ensure compliance with labor laws for contract service organizations?

UKG’s [time management ](/products/features/time-and-attendance "View our time management solutions")and [scheduling](/products/features/scheduling "Simplify scheduling with UKG") simplifies compliance by automating and streamlining processes tailored to the unique needs of contract service organizations. Key features include:

- **Automate Compliance Tracking:** Enforces labor laws such as overtime, minimum wage, rest breaks, and fair scheduling, ensuring adherence to regulations across local and regional levels.
- **Simplify Pay Rules:** Automatically applies pay structures for different roles, whether managing security officers, cleaning crews, or event staff, while accommodating overtime rules, shift differentials, and contract-specific pay requirements seamlessly.
- **Proactive Alerts:** Delivers real-time notifications for compliance risks, such as approaching overtime limits or missed breaks, allowing managers to respond promptly without compromising service quality or profitability.
- **Actionable Reporting:** Provides detailed, time-stamped records for audits, offering clear documentation of hours worked, pay adjustments, and labor law adherence, reducing legal risks and manual workload.

UKG reduces administrative burdens and empowers leaders in contract service organizations with real-time insights for better decision-making, ensuring compliance and optimizing operations across various contracted services.

#### How can UKG's HCM and WFM solutions improve employee engagement in contract services?

UKG offers a comprehensive [human capital management](/products/human-capital-management "Read more about UKG HCM") and [workforce management ](/products/features/time-and-attendance "Explore UKG time and attendance software")solution designed to meet the unique challenges of engaging a diverse workforce in contract services industries like janitorial, commercial cleaning, security, and property management. Here's how:

- **Enhanced Employee Experience:** Self-service tools enable employees to view pay, schedules, and benefits, and request shift swaps easily. This transparency promotes fairness, improves retention, and supports a motivated workforce.
- **Development and Training:** UKG supports [training and certification](/products/features/talent-management "Explore UKG talent software") through its integrated learning management system. This ensures employees can access training materials, track compliance with regulatory requirements, and follow personalized development paths to improve their skills and achieve certifications.
- **Culture and Sentiment:** By leveraging employee sentiment and [culture data](/products/features/great-place-to-work "Download more info about UKG culture data"), our solutions help you build great workplaces and foster belonging, collaboration, and well-being, creating a positive work environment that supports long-term engagement.
- **Actionable Insights:** Real-time job and time data provide leaders with critical visibility into labor costs, performance, and staffing trends, enabling informed, data-driven decision-making.
- **Streamlined Operations:** Seamless system integrations create unified workflows, enhancing employee experiences with technology while improving overall efficiency.

With UKG, your organization gains the tools to keep employees engaged, productive, and motivated, driving operational success and long-term growth.

#### How do UKG's workforce management solutions help contract services organizations improve customer experience, job bidding accuracy, and contract profitability?

UKG's [workforce management ](/products/features/time-and-attendance "See more info about UKG workforce management")solutions help contract services organizations ensure the right staff is deployed at the right times and locations, improving service delivery and enhancing customer satisfaction. By automating scheduling and providing real-time visibility into [time data](/products/features/analytics "Get more info about people analytics"), job details, labor costs, and compliance risks, these tools enable leaders to accurately forecast costs, create more profitable bids, and meet service-level agreements with confidence. With access to actionable insights, teams can make proactive decisions and consistently deliver exceptional service, driving client trust, satisfaction, and repeat business.